FAQ
Got questions? We’ve got answers!
Product Questions
What do I do with your products?
You tell us, the possibilities are endless. Squish them for stress relief, build something creative, or simply enjoy a mindful break from your screen.
Whether you're creating, collecting, or just fidgeting, there's no wrong way to enjoy your Speks.
Made something cool? We'd love to see it! Tag @speks.uk on Instagram or @simplytoysuk on TikTok and share your creations with the community.
What are Speks made from?
The materials used to make Speks vary depending on the product.
Our magnetic products, such as Speks magnetic balls, are made using powerful neodymium magnets with a durable protective coating. Other products in the range, including Gump, Loop, Blur and Slabs, are made from high-quality silicone or other materials designed specifically for sensory play and stress relief.
Please refer to the individual product page for detailed material information and safety guidance.
If you have a known allergy, such as a nickel allergy, we recommend checking the product specifications before purchasing or contacting our customer service team for further advice.
Can I order spare balls or pieces?
Not at the moment. But if you sign up for updates from Speks, we’ll let you know if that changes.
How do I clean a sticky Gump?
Your Gump might get sticky over time but it's easy to restore to it's original, super soft state:
- Rinse it off with water to remove any dust/hair/etc.
- Dry it with a microfibre or paper towel.
- Lightly dust it with a bit of cornflour.
- Remove any excess corn starch with a microfibre towel and you're good to go!
Why do my Supers look scratched?
Because of the coating process each set of Supers has its own unique look. Sometimes they look a little spotty but that’s just the process.
Why do my hands turn black after playing with Crags?
Don’t worry, it’s just a little ferrite dust rubbing off. Washing your hands should take it right off. You can also use a cloth or rag to wipe your Crags off to help reduce any more ferrite rubbing off.
Can I clean my 432 & 512 Speks?
Your Speks may get dirty over time. No worries, they're super easy to clean using isopropyl alcohol, and drying them with a microfiber cloth!
Why are there air bubbles in my Gump?
Air Bubbles in any of our Gump products is totally normal! This can happen during our manufacturing process but not to worry - It's just another reason to pop, press, smush and squeeze!
Orders & Shipping
When will my order ship?
Once you place your order, it will usually ship with 1-2 days from our warehouse in Milton Keynes. You will receive shipping updates, including tracking, to the email address associated with your order.
How long will it take to get my order?
All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays) and are shipped from our UK warehouse.
Delivery times depend on the shipping method selected at checkout. Estimated delivery times will be shown during the checkout process.
Please note that delivery timeframes are estimates and may occasionally be affected by factors outside our control, such as courier delays, adverse weather, or peak trading periods.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where applicable), so you can follow your parcel's journey.
We currently ship throughout the UK. For delivery to other locations, please contact our customer service team before placing your order.
What’s the status of my order?
You can follow the journey of your Speks with your tracking number. Check your email for a message with the subject line “your order #XXXXXX has shipped.” and voila!
When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?
This means your order has been fully packed and is ready to be collected by our courier from our UK warehouse.
During busy periods, there may be be a short delay between the courier collecting your parcel and it receiving its first tracking scan. If your tracking hasn't updated yet, please check again in 24–48 hours to see its progress.
Once the parcel has been scanned by the courier, your tracking information will update with the latest delivery details.
How much does shipping cost?
Shipping costs are calculated at checkout based on the delivery address, the weight of your order, and the shipping method you choose.
We offer a range of delivery options, with prices varying depending on how quickly you'd like to receive your Speks and where your order is being delivered.
You'll be able to view all available shipping options and costs before completing your purchase.
What should I do if my order shows as delivered but I have not received it?
Although your order is marked as delivered, there are occasions when tracking is updated before the parcel is actually delivered. In some cases, it may arrive the following day.
If your parcel hasn't arrived, we recommend:
- Checking around your property, including any safe places where the courier may have left it.
- Asking other members of your household if they accepted the delivery.
- Checking with your neighbours, as parcels are sometimes delivered to a nearby address by mistake.
- Contacting the courier directly, as they may be able to provide additional delivery information or proof of delivery.
If you still can't locate your parcel after 48 hours, please contact our customer service team and we'll be happy to investigate further.
Where do you ship?
We currently ship throughout the United Kingdom.
All orders are dispatched from our UK warehouse. At this time, we do not offer international shipping.
Shipping options and estimated delivery times are shown at checkout before you complete your order.
What if I want to change or cancel my order?
Please make sure all of your order details are correct before placing your order. We process orders quickly, so we cannot guarantee that changes or cancellations can be made once your order has been received.
If you need to make a change, please contact our customer service team as soon as possible and we'll do our best to help. Our team is available Monday to Friday during business hours and will respond as quickly as possible.
If your order has already been dispatched, you'll need to follow our Returns Policy if you no longer wish to keep your item.
How do I make a return?
If you purchased your Speks directly from speks.co.uk, you can return your order within 30 days of receiving it, provided the items are unused, in their original packaging, and in a resalable condition.
To start a return, please contact our customer service team with your order number. We'll provide instructions on how to return your item.
Please note:
- Original shipping charges are non-refundable unless your item is faulty or sent in error.
- Unless the item is faulty or incorrect, you are responsible for the cost of returning your order.
- Refunds will be processed once your returned items have been received and inspected.
If you purchased your Speks from an authorised retailer, Amazon, or another stockist, you'll need to contact the original place of purchase to arrange a return or replacement, as their returns policy will apply.
Can I make an exchange?
Unfortunately, we do not offer direct exchanges.
If you'd like a different item, you'll need to return your original order in line with our Returns Policy. Once your return has been received and processed, you can place a new order for the item you'd like.
Please note that you'll be responsible for the cost of returning the original item, as well as the delivery cost for your new order.
Returns & Exchanges
What’s your return policy?
If you purchased your Speks directly from speks.co.uk, you can return your order within 30 days of receiving it, provided the items are unused, in their original packaging, and in a resalable condition.
To arrange a return, please contact our customer service team with your order number. We'll provide you with instructions on how to return your item.
Please note:
- Original shipping charges are non-refundable unless your item is faulty or sent in error.
- Unless the item is faulty or incorrect, you are responsible for the cost of returning your order.
- Refunds will be processed once your returned items have been received and inspected.
If you purchased your Speks from an authorised retailer, Amazon, or another stockist, you'll need to contact the original place of purchase, as their returns policy will apply.
How do I make an exchange or return for something bought on your website?
If you purchased your Speks directly from speks.co.uk, please contact our customer service team with your order number to arrange your return.
Please include your order number and the reason for your return so we can assist you as quickly as possible.
Please note that we do not offer direct exchanges. If you'd like a different item, you'll need to return your original order in line with our Returns Policy and place a new order. Return postage and the delivery cost for the new order are the customer's responsibility unless the item is faulty or sent in error.
What if my products products arrive damaged?
If your order arrives damaged, please contact our customer service team as soon as possible with your order number and clear photos of the damaged item(s) and packaging.
We'll review the information and, if the item is confirmed to be damaged, we'll arrange a replacement or refund as quickly as possible.
Please do not dispose of the damaged item or packaging until we've had a chance to review your claim, as we may need additional information.
When can I expect my refund?
Once we've received and inspected your returned item(s), we'll process your refund as quickly as possible.
If your return is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
We'll email you to confirm once your refund has been processed.
Safety
For all product safety information, age recommendations, warnings, and care advice, please visit our Safety Information page. There you'll find everything you need to use your Speks safely and correctly.